Frequently Asked Questions
How do I organise a booking?
Fill in the details on our contact page and we'll get in touch with you. Call us on 0449 103 884 or send us an email at admin@acessabilityot.info.
Do you provide support to people without NDIS funding?
Yes. AccessAbility is able to provide services for privately paying clients however we are unable to process any health care fund claims.
Do I need to complete a service agreement before AccessAbility can support me?
Yes. Our service agreement is the contract between our clinic and you. It outlines the services that we agree to provide to you along with the rules and guidelines that must be followed withint he context of our agreement.
How long is your waitlist?
AccessAbility currently has capacity to accept new clients for assessment and capacity building sessions within 2-3 weeks of receiving a completed service agreement.
How can I make a complaint?
Access Ability works hard to provide a service to meet the needs of you or your client. We are sorry that you aren't satisfied and would appreciate your feedback directly. You can speak to us in person, contact us via phone or email. Alternatively, you can contact the NDIS Quality and Safeguards Commission directly to discuss your concern.